Note: Additional FAQs (e.g. Session Timeout) may be found on the Intranet Home page, under About UHN Intranet, Remote Access FAQ.
• Internet Explorer 6 or higher (recommended)
• Netscape 6 or higher (recommended)
• Opera 6 or higher
• Safari (for MAC)
You also need the following plugins and applications to view multimedia presentations, and documents.
|• Macromedia Flash Player 7.0 or higher||Download now|
|• Windows Media Player 9.0||Download now|
|• Adobe Acrobat Reader 5.1||Download now|
|• Quicktime 6.0 or higher||Download now|
|• Microsoft Word|
|• Microsoft Excel|
|• Microsoft PowerPoint|
2. Why does my connection seem slow?
Connection response time depends on your Internet Service Provider (ISP) and your connection type (high speed or modem). For best results, a high speed connection is recommended (e.g. Bell Sympatico, Rogers).
3. How do I log off?
To log off, click the red "Log Off" button located on the top right-hand corner of the Intranet Web page; then close your Browser window. This ensures that your session has ended securely.
Ensure that you have anti-virus software installed on your home computer. The most popular brands include MacAfee Virus Scan and Norton Antivirus, which can be obtained through any computer or electronics store.
Update existing anti-virus software on your home computers with the latest version from the Internet. You will specifically need to update virus “definitions”. Instructions for updates are accessible through the software company’s Web site.
Run a full virus scan and then reboot your home computer.
Install the latest updates from Microsoft to your home computer’s operating system. You can do this by searching for "Microsoft Windows Update" through your Internet search engine.
5. How do I access UHN's Clinical Desktop (Misys) or get VPN access from home?
To obtain access, log onto the Corporate Intranet, and click on Departments < SIMS < Customer Services < Request Remote Access. Complete the required form(s).
7. Why do I have difficulties viewing video and hearing audio from UHN's Clinical Desktop through remote access?
While you can still view video and hear audio, the quality of video and audio is degraded when accessing UHN's Clinical Desktop via remote access.